DENTAL NEWS:The British General Dental Council just released a survey that found that 26% of dental patients have wanted to complain about their dental care but didn't. That's to according to a survey by the Dental Complaints Service (DCS), an independent research service of the General Dental Council.
Of the dental patients surveyed, more than a third (37%) had complained about some aspect of their dental care and 53% of those in the survey who did complain to their dental practice felt their complaint wasn't resolved satisfactorily, says the DCS, which is free to use and which has helped resolve more than 5,000 complaints about private dental care since its launch three years ago.
When it came to complaints that patients wanted to make but didn't, the most common reason was the cost of treatment (33%), followed by ineffective treatment (14%), inconvenient appointments (13%) and unnecessary treatment (13%). Most common reasons not to complain were because it wouldn't ‘be worth it' (35%), patients lacked confidence (17%), or they feared "negative comeback" (15%) while 9% of those who failed to complain didn't know where to take their complaint.
DENTAL VIEWS: I'm sure if a similar survey was taken of American dental patients, I suspect the percentage of people who wanted to complain but didn't would be lower than 25%. Everyone knows how much more polite the British public is compared to Americans (Don't you believe it! My brother-in-law is British and he never stopped complaining).
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